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What is inside the member's area?
You will find all of the latest tools for accessing the largest peer-to-peer networks on the planet. You will also find online tutorials making it easy for you install and learn the tools provided and a collection of tools that include video players (allow you to play the latest video files), CD burning application and much much more.

I thought the software was free.
Why am I being asked to pay? The software is free. You are paying for the online help and support and the online tutorials for the lifetime of the membership.

How long will it take to download a product?
Download times vary depending on the speed of your Internet connection and the number of other people trying to download software at the same time. For an estimate of download times with a 28.8 Kbps modem, choose the Download Specs link next to each product description on the Index of Products page.

Do I need Windows Media Player to play the tracks?
Yes. We strongly recommend the use of Windows Media Player (Version 7 or higher) to playback the tracks that have been downloaded. There are other players available on the net that support the wma format but the version upgrades might not be as up to date as the Windows Media Player. However, you don't need any software player on your computer to play/sample the tracks onsite. The site offers a embedded player which pops up as you click "play this track".

Can I transfer these tracks to any portable devices or portable media?
Yes. The "DRM" adds a right in the license to enable or disable copying to a portable device or portable media. When enabled, the packaged digital media file can be copied to a portable device or portable media. The number of times you can export the track to trusted (secure) and insecure portable players will be specified in the license agreement form which pops up when you try to download the track for the first time. The license is bound to a unique ID on the portable device or media.

My web browser asks me if I want to save or open the file. What should I do?
When downloading the software, your web browser may ask whether you want to save the file or open it from its current location. It is always recommended that you choose to save the file to a directory on your computer's hard drive. This way you can reinstall the software at a later date without having to download it again. After the download is complete, you can install the software by double-clicking on the file.

I downloaded a file and it wont play on my MP3 player?
Most MP3 files on public servers are named with strange extensions or are not descriptive to what file type they are. If you already tried renaming the extension of the file to .MP3 and it wont play it may be a COMPRESSED ARCHIVE file in various formats. Of which the most popular is obviously WINZIP. Try renaming to .ZIP and open the file in WinZip. There are other COMPRESSED formats and some have password encryption so you may need a password. In most cases we provide the password if we know it but 99% of the time the file is either an MP3 file or a WinZip file. One other occasionally used format is self-extracting archive. Try renaming to .exe and running it (BE CAREFUL SCAN FOR VIRUSES).

What kind of support can I expect?
We have 3 teams of people offering support around the clock and 7 days a week. Inside our member's area, you will find clear online forms where you can submit your questions. You get clear concise answers back in record time.